Sometimes, you find a copywriting client, and it’s like a dream. They love you! You love them!
You create awesome copy together…until one day, it all goes wrong.
This happened to me recently. I found myself in a situation where I needed to tell a client — a big, Fortune 500-type client — that their ideas for an article sucked.
I was writing for a newsletter the company sends to millions of customers. We had set a very conversational, friendly, first-person tone in previous articles for this newsletter. Then we wrote another one that for some reason got passed over to the legal department for a final check.
Weeks later, I was sent the piece back for another look.
It was a disaster.
The legal department clearly had no idea what we were trying to achieve in terms of tone. They had turned it into the equivalent of a corporate memo. There were dozens of sentences that had were now laced with Official Company Phrases — written just like that, with initial capitals everywhere.
It was ghastly. Really, it was about unreadable.
I decided I had to do something.
I wrote my contact an email. This is what it said, word for word:
“I want to point out that the addition of these many capitalized terms greatly changes the tone of this piece. It is now clearly an advertorial, and no longer has the feel of an article. No reported piece in a magazine or newspaper would repeatedly capitalize these terms — they likely wouldn’t even capital them once. So the repeating capitalization really distracts the reader and pulls your eye out of the narrative.
If that’s where we want to go, then great — but people working on this product should be aware that we aren’t where we started anymore in terms of the premise in creating this piece.
I don’t know why we can’t define these official terms once and then refer to them colloquially through the rest of the piece…but obviously that’s [the company’s] call to make. Just my two cents about it.”
After I sent this, I thought, “I hope I haven’t screwed this relationship up by opening my big mouth about this.” But I didn’t really have regrets.
I felt like I needed to say something about what had happened to the piece. I was going to feel embarrassed by having my byline on it if they went with it as is, so I had to give it a shot.
It’s hard to stand up for your little old freelance-writing self against a great, big corporation that could give you tons of freelance work in future. But if what we did turned all to mush, that probably wasn’t going to happen anyway.
So I hit send. Bit a few nails.
The next day I got an email: “Would you be available to talk about this piece?”
We set up a call, which had a whole team of people from the company on it. I took a deep breath.
And here’s what I heard: “We looked at this article again, and we agree with you — it’s lost the friendly tone we wanted. Can you help us figure out how to rewrite it?”
So that’s what we did. Somebody wrestled the legal people into a corner, and the fun, friendly article was reborn.
That’s my story about how you tell a copywriting client their content sucks.
How do you tell a client their ideas suck?
Very, very diplomatically and respectfully.
If you take the right tone, you just might get your way. You’ll also respect yourself in the morning for being true to your standards — and often, so will the client.
Have you told a client their ideas suck? If so, how’d that go? Leave a comment and let us know.
Photo via stock.xchng user windchime